Privacy Policy

Chocolate Fountain Heaven Ltd (“We”, “Us”, “Our”) are committed to protecting information through appropriate controls, being transparent about what data We hold and how We use it, and about respecting Your privacy. “You” (“Your”) are Our client to whom We provide services, or are considering entering into an agreement with Us for the provision of Our services.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”). The terms “Data Controller”, “Data Processor”, “Data Subject”, “Personal Data”, “Processing” and “Appropriate Technical and Organisational Measures” used below shall be interpreted in accordance with the GDPR.

This policy sets out the basis on which any Personal Data We collect from You, or that You provide to Us, will be processed by Us. This website is not intended for children and we do not knowingly collect data relating to children.

Chocolate Fountain Heaven Ltd is a company registered in Northern Ireland, whose registered office and trading address is Chocolate Fountain Heaven Ltd, 50 b Clooney Terrace, Londonderry, BT47 6AP (this address is NOT open to the public). We are the Data Controller.

Please let us know if at any time Your personal information changes by emailing us at Sales@entertainmentideas.com.

Whilst storing Your data, We will use Appropriate Technical and Organisational Measures to keep Personal Data secure and to prevent it being accidently lost, accessed or used in an unauthorised way, altered or disclosed. We will make reasonable efforts to ensure the data is accurate and up to date and will undertake to rectify any inaccuracies of which We become aware without delay. All Personal Data We store is stored in the European Economic Area.

Where any data breach is identified that affects the information that We hold about or have processed from You, We will take urgent action in accordance with the GDPR and guidance issued from the Information Commissioner’s Office. If You identify any data breach that affects data We have passed to You, You must notify Us in writing immediately and provide full information about the data affected by this breach.

The time period that We will keep information for will vary depending on what the information is used for. Unless there is a specific legal requirement to the contrary, We will keep information in a form which permits identification of Data Subjects only for as long as it is necessary for the purposes for which We process it. Once the requirement to hold the data is complete, appropriate measures will be taken to delete the data in line with the terms of the GDPR.

Automated decision making based on Personal Data is not used in Our business.

Cookies are tiny files of letters and numbers that are stored by Your web browser, either temporarily within Your device’s memory or more permanently on Your device’s storage. We use analytical and tracking cookies on Our main web site Entertainment Ideas Online as a result of using services supplied by third party companies such as Google. Google may use information (not including Your name, address, email address or telephone number) about Your visits to this and other websites in order to provide advertisements about goods and services of interest to You. If You would like more information about this practice and would like to know Your options in relation to not having this information used, click here or contact us. These cookies contain data including but not limited to: details of the operating system, browser and IP address of the device used to visit the website, the time and duration of the visit and which parts of Our website were visited. Cookies allow Us to recognise and count the number of visitors and to see how visitors move around Our website when they are using it. These cookies are stored on Your device’s storage for varying durations, typically around a month. Our web site uses cookies to identify you over multiple visits to the site. Cookies are optional, and You can block or delete them. However, some parts of our web site (e.g. member accounts) will not work correctly without cookies enabled. It is not possible for a cookie stored by Us to be read by any other company’s web site, nor can a cookie read information from Your computer that You have not already provided us with. Our web site has security measures in place to protect the loss, misuse and alteration of Your data.

Our web sites contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

We will not attempt to personally identify visitors from their IP addresses unless required to as a matter of law or regulation or in order to protect Our or Our other customers’ rights.

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about Your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Under the GDPR, a Data Subject has the right to request a record of the data held about him/her. To do this a request should be submitted in writing to Chocolate Fountain Heaven Ltd, Clayhall  road Gosport, PO12 2AH (this address is NOT open to the public). We may ask the Data Subject to provide Us with proof of identity to make sure We are giving information to the right person. You will not have to pay a fee to access Your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with Your request in these circumstances. We may need to request specific information from You to help us confirm Your identity and ensure Your right to access Your personal data (or to exercise any of Your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact You to ask for further information in relation to Your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if Your request is particularly complex or you have made a number of requests. In this case, we will notify You and keep You updated.

The GDPR gives Data Subjects a number of other rights including the right to request the correction or erasure of Personal Data, the right to request the restriction of processing of Personal Data, the right to request the transfer of Personal Data (to the Data Subject or a third party), and the right to withdraw Your consent to the processing at any time where consent is the lawful basis for processing.

Please note that the ways in which We collect, use and protect Personal Data will be reviewed periodically and may change from time to time. We will notify You by email should such changes occur.

If You have any questions about privacy issues, want Us to update Your marketing preferences, or amend information, please contact Us either by email on Sales@entertainmentideas.com or by post at Chocolate Fountain Heaven Ltd, Clayhall  road Gosport, PO12 2AH (this address is NOT open to the public).

In the first instance, please contact Us using the details above. If this does not resolve Your complaint to Your satisfaction, You have the right to complain to the Information Commissioner about the way in which We collect and use Your Personal Data: https://www.ico.org.uk/concerns or telephone 0303 123 1113. We are registered with the Information Commissioner’s Office under Register Entry ZA198078

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